TERMS & CONDITIONS
Welcome to Lenoola, a dedicated website for all your Gifting requirements.Lenoola is a Gifting website owned by Nigwa Company which is a registered company in UNITED ARAB EMIRATED under license#12345 Office of Lenoola is located in Al-Barsha South, United Arab Emirates.
The terms used here such as "WE", "US", "OUR" collectively refers to Lenoola.
These terms and conditions govern your use of our website Lenoola, and any other resources related to our companies or sub divsions, by using any one of our Sites, you acknowledge that you have read, understand, and expressly agree to be legally bound by these Terms and Conditions (including our Privacy policy, Return & Refund policy and all other polices mentioned on the website.).
Subject to Applicable Law,Lenoola may, in its discretion, from time to time amend or otherwise modify the Terms & Conditions.Lenoola recommends that you carefully read the Terms and Conditions each time you visit the Website as the Terms & Conditions may affect your rights.
If you do not agree with the Terms & Conditions of Use, do not use the Website for its intended usage.
Website & Applications
These Terms & Conditions apply to all users of the Website. The Website may include content, information or links to third parties or third party websites.Lenoola does not regularly review materials posted, or products or services offered, on the Website by such third parties and does not necessarily endorse all of the materials, products, and services available on such third party websites. By accepting these Terms & Conditions you agree to hold harmless and relieven Lenoola and its affiliates from any liability whatsoever arising from your use of information from a third party or your use of any third-party website and any you agree and acknowledge that viewing and usage of the contents of any such third party website is solely made at your own risk.
Lenoola recommends that before you disclose any personal information to a third party, you should first read and accept the third party’s privacy policy and terms and conditions of use (if applicable) of their website.
Children or all user below the age of 18 years are not allowed to use our services or initiate any transcation using our services.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
Your use of Our website
Lenoola hereby provides its conditional permission for you to access the Website in accordance with these Terms and Conditions provided that you use the Website on your continued and absolute compliance with these Terms and Conditions. You shall not rent, transfer, assign, commercially exploit, resell or sublicense access to the service/products available on the Website to any third-party. You may only use this Website solely for :
(1) your personal, non-commercial use
(2) you may download a single copy of the materials from the Website only for your personal, non-commercial home use.
You agree not to use or launch, or cause to be used or launched, any automated/computerized/analog/hybrid system or program in connection with the Website or online ordering, including without limitation, publishing or distributing vouchers or codes, "robots", "spiders", "offline readers", place pop-up windows over its pages, or otherwise affect the display of its pages and anything of similar nature. Notwithstanding the foregoing,Lenoola grants the operators of public search engines permission to use spiders to copy materials from the website for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials.Lenoola reserves the right to revoke these exceptions either generally or in specific cases at any time.
You agree not to collect or harvest any personally identifiable information from the Website or use the communication systems provided by the Website for any commercial solicitation purposes. You agree not to solicit for any reason whatsoever any users of the Website with respect to their Submissions to the Website.
Except as expressly provided herein, you may not modify, copy, distribute, broadcast, transmit, reproduce, publish, license, transfer, sell, mirror, frame, deep link, or otherwise use any information or material obtained from or through this Website without the prior written permission of the material’s owner.
Your Account with Lenoola
Users may be given the opportunity to register via an online registration form to create a User account, (your “Account,”) that may allow you to receive information from us and/or to participate in certain features or access of the Site. We will use the information you provide in accordance with our Privacy Policy. With respect to any such registration of your Account, we may refuse to grant to you the username you request.
You are responsible for:
- Providing the current, complete and accurate information , at the time of registration of your Lenoola .com account, to the best of your knowledge;
- Maintaining and promptly updating your registration information on the Web site so that it remains current, complete and accurate;
- Creating the password at the time of registration. You also acknowledge and agree that we may rely on this password to identify you;
- All use of your Account, regardless of whether you authorized such access or use, and for ensuring that all use of your Account complies fully with the provisions of these Terms of Service;
- Using this account for personal or individual use only;
- All activities that occur under your Account.
Orders
1.Placing an Order
Placing an order can be done from the Site. Should you place the order from the Site, you have to be sure that personal data is correct and updated. We suggest Customers to proof-read the order form several times before validating the order. We are neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.
2.Order Processing Time
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. We do not guarantee same day-shipping. Orders are not processed on weekends and holidays.
3.Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason. We reserve the right, at any time after receipt of your order, to supply less than the quantity you ordered of any item without prior notice to you. We may require additional verifications or information before accepting any order.
4.Order Acknowledgement
We will keep you informed of your order status via e-mail. All tracking information will be emailed to your registered email-ID once your order has processed or changed its status. You may also acquire your order status and other live updates by logging in to your Account on our Site.
5.Cancel Orders
You may request for order cancellation, provided the order has not already been processed and shipped.
Products
1.Product Images
All product images are for illustrative purposes only and may differ from the actual product due to product enhancement. Due to differences in monitors, colours of products may also appear different to those shown on the site.In addition the logos and trademarks appear in pictures are the sole and intellectual property of the respective owners.
2.Product Details
Some products may have an associated image or photo. These are for reference only and should be considered illustrative.
Payment Methods
We currently offers the following payment methods:
- Online Payment: Pay by Card (Online) [Recommended]: You can make the payment online using Master or Visa Card.
- Payment at the time of Delivery (For UAE Only):
- Pay by Card (on Delivery): We are not providing the facility of paying by visa or master on delivery.
- Cash on Delivery (CoD): You can pay cash to our representative delivering your product.
In order to protect the Site visitors to the best of our knowledge, we implement several security policies and certificates. These layers of protection could be by-passed if the users computer is/was infected with a virus or malicious software.Lenoola or its associated partners and employees cannot be held responsible in such a scenario or circumstance.If you feel your user name/password is compromised at anytime please contact Lenoola at care@Lenoola.com
We reserve the right to refuse a delivery or honor an order from a Customer who has not paid part or the totality of a previous order or with whom a litigious dispute is in progress. We also reserve the right to take any necessary steps including legal action in case of outstanding or non-payment of fees by you.
Security
We will take all reasonable precautions to ensure the security of any payment details included in your order nevertheless, barring direct negligence on our part, we cannot be held liable for any losses incurred as a result of unauthorized access to information you may provide. If you have any queries or issues regarding security, please contact care@Lenoola.com.
Intellectual Property
All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively "Content") is owned or licensed property of Lenoola or its suppliers or licensors and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all Content on the Site is the exclusive property of Lenoola. We and our suppliers and licensors expressly reserve all intellectual property rights in all Content.
Disputes
If any dispute, claim, controversy or difference (including in relation to any tortious or statutory claim) ("Dispute") arises out of or in connection with or in relation to this User Agreement, including (without limitation) any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this User Agreement or this clause, or any question regarding the legal relationships established by this User Agreement or the consequences of its nullity, then the parties shall first attempt amicably to settle the Dispute through good-faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party a written notice of the Dispute.
In the event that a Dispute has not been settled amicably by the relevant parties by the end of such thirty (30) calendar day-period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration as set out below, under the Arbitration Rules of Sharjah - London Court of International Arbitration ("LCIA"), which rules ("Rules") are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The parties to the arbitration shall seek to agree on a sole arbitrator to be nominated to the LCIA court for appointment. If the parties to the arbitration fail to nominate a sole arbitrator within 30 days from the date of the service of the request upon the respondent (or such greater or lesser period as may be fixed by the LCIA Court), the sole arbitrator shall be appointed by the LCIA Court. The seat or legal place of the arbitration shall be Sharjah, UAE.
The arbitration proceedings shall be conducted in the English language and the award shall be in English. The foregoing provisions of this clause are without prejudice to the right of Lenoola to seek interim relief at any time from any court of competent jurisdiction (whether or not an arbitrator has been appointed) and Lenoola shall not be deemed to have breached this arbitration agreement or infringed the powers of the arbitrator for having done so.
LIMITATIONS OF LIABILITY
IN ALL CIRCUMSTANCES Lenoola MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD.Lenoola SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. Lenoola SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT Lenoola HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Site and its services as a result of your negligent act or omission would result in irreparable injury to Lenoola and we shall treat any such unauthorized use as subject to the Terms.
Products deemed to be super-savers or highly discounted by the company might be limited by quantity per order and company reserve the right to alter ordered quantity for such products and or cancel the order with or without consent of the customer.
We reserve the right to cancel any unpaid order under any circumstances without any owed liability towards customer or otherwise, in-case of paid order we still reserve this right as long as paid amount is returned in full.
Acceptance
By using this website, you accept the policies set forth in this Privacy Policy, Terms & Conditions and Return & Refund Policy
Customer Service
Should you have any questions, comments or concerns regarding the Site and/or Services customer service you may contact us 24/7 on care@Lenoola.com
